Shipping policy

Southern Rush Co. LLC — Shipping Policy

Effective Date: October 19, 2025

Thank you for shopping with Southern Rush Co. LLC. Every order is made just for you, and we’re committed to getting your gear delivered quickly, safely, and with Southern Rush quality. Please review our updated shipping policy below.

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1. Order Processing & Fulfillment

All Southern Rush Co. products are print-on-demand, which means each item is custom made once you place your order.

Processing Time:

• Standard items: 2–5 business days

• Custom or limited-edition products: 5–10 business days

Once your order is fulfilled, you’ll receive a shipping confirmation email with tracking information.

Note: During holidays, product launches, or sale periods, production times may be slightly longer.

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2. Shipping Times & Rates

Shipping charges are calculated at checkout based on your location and the weight of your order.

Estimated Delivery Times (after fulfillment):

• U.S. Standard Shipping: 5–10 business days

• U.S. Express Shipping: 2–4 business days

• International Shipping: 7–21 business days

Delivery times are estimates and may vary depending on carrier delays, customs, or local postal service performance.

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3. Tracking Your Order

When your order ships, you’ll receive an email with a tracking number and link.

Tracking updates may take 24–48 hours to appear after shipment.

If you haven’t received your tracking info after 7 business days, contact us at caysonseth@icloud.com with your order number.

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4. Split Shipments

Because some Southern Rush products are made and shipped from different facilities, your order may arrive in multiple packages.

Each package will have its own tracking number, which will be sent to you via email.

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5. Lost, Delayed, or Damaged Packages

Once an order leaves our fulfillment center, Southern Rush Co. LLC is not responsible for lost or delayed shipments.

If your order is marked as delivered but you haven’t received it, please check with your local post office or carrier.

For damaged or missing items, contact us within 48 hours of delivery with photos and your order details so we can help resolve the issue.

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6. Customs, Duties & Taxes

International orders may be subject to import duties or taxes once the shipment reaches your country.

These charges are the customer’s responsibility and are not included in the product or shipping cost.

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7. Address Accuracy

Please make sure your shipping information is correct at checkout.

If an incorrect address causes a package to be returned, you may be responsible for reshipment fees.

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8. Contact Information

For any shipping questions or issues, reach out to us directly at:

📍 Southern Rush Co. LLC

📧 caysonseth@icloud.com

📞 (864) 407-5840