Refund policy

Southern Rush Co. LLC — Return & Refund Policy

Effective Date: October 19, 2025

Thank you for shopping with Southern Rush Co. LLC. We value your satisfaction and strive to make sure every customer is happy with their purchase. Please review our return and refund policy below.

1. Returns

We accept returns within 14 days of delivery for most items.

To be eligible for a return, your item must be:

• Unworn, unused, and in the same condition that you received it
• In its original packaging with tags still attached
• Accompanied by a receipt or proof of purchase

Non-returnable items include:

• Sale or clearance items
• Gift cards
• Custom or personalized orders
• Digital products

To start a return, please contact us at caysonseth@icloud.com or call (864) 407-5840 with your order number and reason for return.

2. Refunds

Once your return is received and inspected, we’ll notify you by email whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping costs are non-refundable. If you received free shipping, the actual shipping cost may be deducted from your refund.

3. Exchanges

We only replace items that are defective, damaged, or the wrong size.

To request an exchange, email us at caysonseth@icloud.com within 7 days of receiving your item.

4. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery. Include your order number and photos of the item(s), and we’ll work quickly to resolve the issue.

5. Contact Information

For questions or concerns regarding your return or refund, reach out to us at:

📍 Southern Rush Co. LLC

📧 caysonseth@icloud.com

📞 (864) 407-5840